REFUND POLICY

At SaraliStore, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we have a straightforward refund policy in place.

Conditions for Refund:

  1. Defective or Damaged Products: If you receive a defective or damaged product, please contact us at support@saralistore.com within 7 days of receiving your order. Include clear images of the damaged or defective item for our review.

  2. Incorrect Item Received: In the rare event that you receive an incorrect item, please notify us within 7 days of receiving the product. We will arrange for the correct item to be shipped to you, and you may be required to return the incorrect item.

  3. Unsatisfactory Performance: If you are unsatisfied with the performance or quality of the product, please contact us within 14 days of receiving your order. Provide details about the issue, and we will assess the situation to determine eligibility for a refund.

How to Request a Refund: To initiate the refund process, please follow these steps:

  1. Send an email to support@saralistore.com with the subject line "Refund Request - [Your Order Number]."
  2. Clearly state the reason for the refund and provide any necessary supporting documentation (such as images for damaged items).
  3. Our customer support team will review your request and respond within 48 hours with further instructions.

Refund Process:

  1. If your refund request is approved, we will process the refund to the original payment method.
  2. Refunds may take 5-7 business days to reflect in your account, depending on your financial institution.

Contact Information: If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@saralistore.com. We are here to assist you and ensure a positive shopping experience.

Note: This refund policy is subject to change, and any updates will be communicated on our website. Last updated on 19.10.2023.